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In Balance With Nature

Terms and Conditions

Detailed Description of Goods and/or Services

In Balance with Nature is an online store which sells natural, organic and environmentally friendly products.

Agreement of Sale

An agreement of sale between In Balance with Nature and a customer is only valid once payment has been made and the company receives proof of payment (whether via credit card payment or EFT). Up until this point all goods remain the property of In Balance with Nature.

Delivery Policy

Orders will be processed within 1 working day, subject to the products availability and receipt of payment for the goods ordered.

Orders will be dispatched via the Post Office, a tracking number will be sent to the client once goods have been sent. A pickup service is available for clients in the area. Should a special request be made for goods to be sent via courier, special arrangements will be made and the additional costs will be charged to the customer. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by In Balance with Nature is subject to availability. In cases of unavailability, In Balance with Nature will contact you with details of alternative products or time with which order will be delayed.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by In Balance with Nature.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and In Balance with Nature itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact In Balance with Nature within one working day. We will check our records to trace the problem. If the problem occurred on our side, we will arrange to swap of the product for the one actually ordered on our account.

Customer Privacy Policy

In Balance with Nature shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

In Balance with Nature respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the In Balance with Nature bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for In balance with Nature via Virtual Card Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by In Balance with Nature separately from card details which are entered by the customer on the Virtual Card Services secure payment terminal.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).


It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, In balance with Nature accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and In balance with Nature chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 80249, Doornpoort, 0017


In Balance with Nature may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by In Balance with Nature, under the company Balanced Living, based in South Africa

Faithful to Nature contact details

Telephone: +27 76 062 9165
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